Terms & Conditions
Indy Language Center (ILC) encourages all Students to read these Terms and Conditions carefully. In order to register for ILC classes and attend sessions, Students are bound by these Terms and Conditions. Not agreeing to them may lead to being unable to register for a course.
Tuition Payment
Tuition is to be paid in full in order to be registered for a class.
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Payment for Group Classes can be paid in 2 terms, provided the Student leaves payment information with ILC and agrees that the 2nd term will be applied in time before the 2nd half of the course starts.
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Payment for Private and Semi-Private classes are to be paid in full before classes start. No payment plans are applicable.
All NEW Students are required to
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pay a Registration Fee when registering for a language course at ILC;
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to sign and submit the ILC Student Agreement before classes start
ILC Students will be automatically re-enrolled from one course to the next without any interruption unless they inform ILC timely that they are unable to continue once they have been notified by means of a re-enrollment notification. Failure to notify ILC timely will result in a late cancellation fee to be applied.
Refund Policy
Tuition and other fees are non-refundable as of the second scheduled day of the course, unless the insurance option has been purchased by the student (see TUITION INSURANCE below). Students are given a trial period of one class wherein they are able to ask for a full refund. Purchased class time credit DOES expire and must be used within the time frame indicated for the amount of hours purchased. Credit hours do not have any cash value. The expiration time of hours begins at the scheduled time of the first class of the package, or 30 days after purchase if the student fails to confirm the initial schedule.
The registration fee ($30.00) is a one-time non-refundable fee to offset the cost of consulting with, assessing, scheduling, and processing each student's enrollment within our school management system. It also covers your teacher's scheduling, training, insurance and communication costs— all separate expenses from class tuition. ONLY in the event of a course cancellation by ILC, first-time enrolled students will be given a FULL REFUND, including a refund of the registration fee.
Private and semi-private classes are tailored to the needs and schedule of the enrolled students. In case of early withdrawal by the enrolled student(s) of a private and/or semi-private class that has been confirmed and scheduled with an instructor, the non-refundable retainer equal to 20% of the total cost of tuition will be applied to any request for refund.
Tuition Insurance
Tuition Refund Insurance is an option that students may purchase for a small fee at the time of each language course enrollment. When covered with this insurance, a refund of tuition and fees would be offered to the student who must withdraw from any classes due to an injury, illness, or family emergency. Tuition Refund Insurance protects the financial investment a student makes in tuition at ILC.
What Tuition Refund Insurance Covers
This insurance covers a percentage of the tuition costs if a student withdraws from any classes due to injury, or illness. It also covers an amount graded by time spent in class for unforeseen circumstances prohibiting a student from attending class.
What Tuition Refund Insurance Does Not Cover
Tuition Refund Insurance does not cover the following: war or any act of war, declared or undeclared; the use of any drug, narcotic or agent which is similarly classed or has similar effects, unless it is prescribed by a doctor; taking part in a riot; failure to attend classes for any reason other than injury or sickness; withdrawal, if the student receives full or partial credit for an incomplete course, or due to completion of pre-arranged academic requirements, or early graduation; suicide or intentionally self-inflicted injury or sickness; or nuclear reaction, nuclear radiation or radioactive contamination.
Cost
At the time of registration a student will be offered the opportunity to enroll in Tuition Refund Insurance. This will result in a non-refundable charge (0.75/hour) which will be added to your student account. Students must opt to purchase the Tuition Refund Insurance immediately upon enrollment or within the first four hours of scheduled class at the latest.
Coverage Periods
Tuition Refund Insurance provides coverage for one pre-paid course. The insurance becomes effective at the start of the course once the first class meets. Tuition Insurance will be renewed upon each re-enrollment period until the student actively declines coverage by informing ILC prior to re-enrollment.
Coverage Schedule
Students who have purchased tuition insurance for a course at ILC and withdraw from the language course will receive a prorated assessment of tuition and fees according to the following schedule:
Grievances and Complaints
1. Introduction
Grievances and complaints are concerns, problems or complaints that students raise with their teachers and/or ILC administrative office. These may be about any aspect of their class, the quality thereof, treatment that they have received, or relationships with other students. For the purpose of this procedure, a complaint is considered to be: An expression of significant or sustained dissatisfaction where a student seeks a specific action to address the issue. This policy is also used when dealing with complaints of bullying and/or harassment. The purpose of this policy is to ensure that complaints are dealt with swiftly, fairly and consistently.
2. Scope
This policy applies to all students, contracted teachers and support staff at ILC in which the governing body has adopted them for use. These policies have been adopted with appropriate modification to reflect teachers’ status as free-lance contractors.
3. Confidentiality
All grievance proceedings, including details of any investigation and statements relating to it, are confidential to the parties concerned, except for official ILC administrative staff which have a right to require disclosure of information. Any breach of confidentiality may also be considered under the disciplinary policy.
4. Exclusions
This policy does not apply to complaints of criminal activity: such complaints should be raised immediately via a direct Police Incident Report. Similarly, this policy will not be used to raise complaints where any other policy (such as the disciplinary policy) applies.
The grievance policy will not be used to deal with complaints made after a class has ended, for any reason. However, if a grievance has been raised and not concluded before a class has concluded, the Student will be invited to continue with the grievance process.
5. Roles and Responsibilities
Any complaint raised under this policy should be made in good faith. Any complaint found to have been made for malicious, false or similar reasons may give cause for forfeit of class admission and tuition. All teachers and students are expected to co-operate in the implementation of this policy, which is intended to secure fair and reasonable treatment and equality of opportunity for all students.
Whether raised at the informal or formal stages of this process (see below) it is important that the student approaches the right person with his/her grievance.
Within the ILC office, the following applies: If the complaint is an informal one and involves other student(s), the student may make a direct approach to the individual(s) concerned. Otherwise, he/she should directly approach the Instructor, Education Director, or the School Administrator (who may wish subsequently to delegate this matter to the Education Director, as appropriate) in order to explore resolution of the matter. Where the grievance is about the Instructor, it should be referred directly to the Education Director. Where the Instructor has an informal grievance of his/her own, this should be referred to the Education Director in the same way.
6. Informal Stage
Many grievances can be resolved informally and quickly, and there is an expectation that Students will seek to do this, without unreasonable delay, before formal steps are considered. The relevant person (see paragraph 5) receiving the complaint will try to resolve it informally with the party or parties concerned wherever possible. Where there is a dispute between Students or contracted teachers, it may be appropriate to involve a trained mediator in these circumstances, with the various parties’ agreement.
7. Formal grievance process
If a complaint has not been satisfactorily resolved via informal measures then the Student raising it should set the complaint down in writing, without unreasonable delay, and state what steps have already been taken to resolve the grievance, and what he/she believes to be the solution to it. This complaint should be given, together with any supporting documentation to a relevant person as set out in section 5.